Dairy Queen adds AI chatbot to drive-thrus

Dairy Queen is integrating an AI chatbot into its drive-thru operations across the US and Canada, aiming to enhance service speed and potentially increase order sizes. This move follows a successful trial and utilizes technology from Presto, an AI firm already partnering with other major fast-food chains. While the technology promises efficiency, past reports have suggested that some AI drive-thru systems may involve human oversight from remote locations, raising questions about the true level of automation.