Fin launches AI agent managing other AI agents

Fin, formerly Intercom, has introduced Fin Operator, an AI system designed to manage its customer-facing AI agent, Fin. This new tool targets back-office teams, automating the configuration, monitoring, and improvement of AI agents, rather than replacing human support staff. Operator acts as a data analyst, knowledge manager, and debugger, collapsing complex tasks into a conversational interface. The system requires human approval for all changes, ensuring a safety net for enterprise adoption. This move signifies a strategic pivot for the company, with its AI agent now accounting for a significant portion of its revenue and growth.