Starling integrates AI assistant into UK banking app

Starling Bank has launched an agentic artificial intelligence (AI) financial assistant within its UK banking application. Initially available to personal account holders, the Starling Assistant is designed to respond to customer queries and manage banking tasks. The bank intends to broaden access to business and joint accounts in the near future, enhancing user experience and operational efficiency through AI integration. This move signifies a growing trend of financial institutions adopting advanced AI technologies to improve customer service and streamline banking operations.